What if my order was returned as undeliverable or unclaimed?
Occasionally orders are returned to us due to incorrect address, failed delivery attempts, refusal to pay tax / unable to make import declarations or parcel refused by the recipient. When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15 % of the value of products as handling charges. We can re-ship orders which are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is based on the original shipping method used for your purchase.